ordering flower in Beijing FAQ,Beijing flower online FAQ-After-sales 中国花网(Song-hua.cn)

After-sales

【Question】How to track my order?
【Answer】Please see the upper-right corner of website ,click the order tracking manu to tracking your order;or if you are a member in our shop,you also login ,and view your order by order history.

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【Question】I has payment but my order do not delivered in the deadline. How to deal the order?
【Answer】This occurs will be at the peak of delivery in festive( Such as Valentine's Day , Mother's Day). Firstly, you call to the recipient to confirm order whether delivered. Then, contacting and telling your order number with customer service if your order has not delivery. The next, staff will handle at once.

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【Question】I request delivered time has past, why order state is processing?
【Answer】It is due to the time that we update state does not mean we delivery your order at that time. The deliveryman do a successful delivery is seconds to delivery other orders. So we update state time is only mean the deliveryman back to florist at that time.

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